Shipping

How is my order shipped?

All orders are shipped via Evri. Once your parcel has been dispatched, you’ll automatically receive a tracking email so you can follow your order every step of the way.

Dispatch Times

All orders are ready for dispatch unless the product is clearly stated as a pre-order on the product page.

Orders containing a pre-order item will be dispatched in line with the estimated dispatch date stated on that product page. Please check this information carefully before placing your order.

Delivery timeframes begin once your order has been dispatched and do not include any stated pre-order waiting period.

UK Delivery

Standard Delivery — £4.95
Estimated delivery: 2–5 business days

Express Delivery — £6.95
Estimated delivery: 1–3 business days

Free Express Delivery on UK orders over £120.

International Delivery

Europe

Standard International Delivery — £10.95
Estimated delivery: 5–8 business days

Rest of World

Standard International Delivery — £19.95
Estimated delivery: 7–12 business days

Please note: International duties and taxes are not included in these shipping prices. Please read the information below before ordering.

Duties, Taxes & Customs

Please read before placing an international order.

All international orders are shipped from the UK. Import duties, taxes, customs charges and any associated fees are not included in the price of your order or shipping fee.

These charges are determined by the destination country's customs authorities and are the responsibility of the recipient.

Your local customs authority or delivery carrier may contact you by email, SMS or another method to request payment before your parcel can be delivered. It is the customer's responsibility to monitor their tracking and complete any required customs payments or actions within the timeframe provided by the carrier.

If required duties, taxes or customs charges are not paid, your parcel may be held, refused, abandoned or returned to Fleur Marie.

Where an order is returned to us due to unpaid or refused customs charges, any redelivery, refund or associated costs will be handled in accordance with our Returns Policy and applicable consumer law. Original shipping fees and additional costs incurred as a result of the failed delivery may be non-refundable or deducted from any refund where legally permitted.

Fleur Marie is not responsible for delays caused by customs clearance or a customer's failure to complete the customs requirements necessary for delivery.

By placing an international order, you acknowledge that you may be required to pay additional import duties, taxes or customs charges before your order can be delivered.

Need your order by a specific date?

Please contact us before placing your order via Instagram DM or the website contact form and we’ll do our best to help ♡