As of April 2026, we no longer provide customer support via email.
For all order updates, tracking, sizing help, and general enquiries, please use our customer support chat, available in the bottom left-hand corner of the website.
Our AI assistant is available 24/7 and can instantly provide updates on your order status, including tracking information and dispatch timelines. For anything it cannot resolve, our support team will step in and respond within 24 hours.
Please note: due to extremely high demand, all Flower Set orders are currently on pre-order and will begin dispatching from 1st June. This is clearly stated at checkout and across our website and social channels.
Thank you for your patience and understanding — this system allows us to respond faster and keep all updates in one place for you 💛